Privacy policy
This Privacy Policy explains how Dcentralab Ltd (“d402”, “we”, “us”, “our”) collects, uses, and protects information when you use d402.com, our APIs, agent features, and related services. By using d402, you agree to the practices described here.
1. Information We Collect
We collect the information needed to operate the platform.
Information you provide
• Wallet address and authentication data (e.g., SIWE messages)
• Optional profile information such as email or avatar
• Messages, prompts, attachments, and context if you use agent or AI features
• Support messages sent to us
Blockchain and transaction data
• Public on chain data from supported networks
• Transaction metadata, contract interactions, balances, and resource usage
Device and usage data
• IP address, region, browser and OS type
• Pages viewed, actions taken, timestamps, performance metrics
Analytics
• Privacy focused analytics for load time, errors, feature usage
We do not collect private keys, seed phrases, or payment card details.
2. How We Use Your Information
We use information to:
• Operate and maintain the d402 platform
• Authenticate sessions and secure access
• Display and index on chain data
• Provide agent and AI functionality
• Improve performance, stability, and user experience
• Detect fraud, abuse, and security issues (critical for a blockchain integrated product)
• Provide support and communicate service updates
• Comply with legal requirements
• Create aggregated or de identified insights for internal use
Some processing is based on consent when required. Otherwise contract, legitimate interests, or legal obligations may apply.
3. How We Share Information
We share information with:
• Hosting, database, analytics, and monitoring providers
• Wallet providers you choose to connect
• Third party AI model providers when you use agent or chat features
• Blockchain networks to read or submit transactions
• Linked third party services you authorize
• Legal authorities if required
• Professional advisors
• Entities involved in a potential merger or acquisition
We do not sell personal information.
4. Public and Immutable Blockchain Data
Blockchain data is public, permanent, and cannot be changed or deleted.
Anyone can view, analyze, or redistribute this data.
If you associate a wallet with your identity, that link may become visible.
Deleting your account does not affect on chain history.
5. Cookies and Analytics
We use cookies and similar technologies to manage sessions, remember preferences, and improve performance.
Privacy focused analytics track load times, performance, and general usage.
You can manage cookies in your browser settings.
6. Your Choices and Rights
Wallet connections
• Connect or disconnect any time
Agent and chat data
• Delete conversations when the feature supports it
Marketing
• Opt out using unsubscribe links
Data rights
• Request access, correction, deletion, or portability where applicable
We cannot delete on chain data under any circumstance.
7. Data Security
We use encryption in transit, secure hosting, access controls, logging, and a fully non custodial architecture.
No private keys or seed phrases are ever collected.
No system is perfectly secure, but we take reasonable steps to protect your data.
8. International Data Transfers
Your information may be processed in the EU, US, or other regions depending on our providers.
Where required, we use appropriate safeguards such as Standard Contractual Clauses.
9. Data Retention
We keep information only as long as needed to operate the service, meet legal requirements, and resolve disputes.
When no longer needed, data may be deleted or de identified.
10. Children
The Services are not intended for users under 16.
If we learn we collected information from a child, we will remove it as required.
11. Changes to This Policy
We may update this Privacy Policy. If we make significant changes, we will update this page.
Continued use of d402 after changes means you accept the updated version.
12. Contact Us
If you have questions about this Privacy Policy, contact us at:
legal@dcentralab.com